Novatel event – Mediatel Data contact center

On Thursday, December 12, 2024, Novatel d.o.o., in collaboration with its partner Mediatel Data, successfully organized an exclusive event at the Etra conference room in Celje. The event was dedicated to presenting the latest solutions for optimizing and enhancing customer experiences in contact and call centers, attracting numerous experts and companies from various industries.

The event provided an insight into the key features of an innovative contact center platform that enables the management of all communication channels in one place. We presented solutions for integrating calls, emails, chats, SMS, and social media, allowing organizations to enhance efficiency, reduce response times, and boost customer satisfaction.

Event highlights:

• Advanced AI-powered modules
  Participants had the opportunity to explore advanced modules based on artificial intelligence. These include the automation of daily processes, tailored responses, and real-time support for agents, significantly boosting team productivity and enabling personalized customer communication.
• Case studies from practice
  Through presentations of successful implementations, attendees gained insights into the tangible benefits of the platform. We highlighted how innovative technology has already transformed contact center operations across various industries, leading to increased customer satisfaction and measurable business results.
• Analytics management and process optimization
  We emphasized the role of interactive analytics, enabling precise tracking and analysis of all communication channels, as well as seamless integration with existing CRM and ERP systems. This is essential for the efficient operation of modern call centers.

Networking and socializing in a relaxed atmosphere

After the official program, the event concluded with a networking session accompanied by snacks and refreshments. This provided an excellent opportunity for exchanging opinions, asking questions, and building new business connections. Participants expressed enthusiasm about the chance to interact directly with the developers and experts behind the platform.

The development of future contact centers

Novatel d.o.o., in collaboration with its partner Mediatel Data, has been successfully implementing solutions for 12 years, helping companies digitally transform their contact and call centers. Our vision is to design communication systems that not only enhance operational efficiency but also deliver an exceptional user experience for customers.

We extend our heartfelt thanks to all attendees for their remarkable response and enthusiasm during the event. We are confident that this gathering is just the beginning of new opportunities to improve services and the quality of work in your organizations.

We look forward to future events and continued collaboration!

Novatel d.o.o. – Powered by Mediatel Data