{"id":3516,"date":"2024-11-15T12:35:55","date_gmt":"2024-11-15T11:35:55","guid":{"rendered":"https:\/\/novatel.si\/2024\/11\/15\/vabljeni-na-predstavitev-kontaktnega-centra-mediatel-data-celovite-resitve-za-sodobno-poslovanje\/"},"modified":"2024-12-16T00:16:26","modified_gmt":"2024-12-15T23:16:26","slug":"invitation-to-the-event-mediatel-data-contact-center","status":"publish","type":"post","link":"https:\/\/novatel.si\/en\/2024\/11\/15\/invitation-to-the-event-mediatel-data-contact-center\/","title":{"rendered":"Invitation to the event – Mediatel Data contact center"},"content":{"rendered":"
<\/div>\n
\n
We are pleased to invite you to an event where we will present the Mediatel Data Contact Center<\/a>, designed to meet the needs of modern businesses and provide comprehensive support for your communication processes.<\/div>\n<\/div>\n<\/div><\/div><\/div>
\n
\ud83d\uddd3 When:<\/strong> December 12, 2024, from 10:00 AM to 2:00 PM
\n\ud83d\udccd Where:<\/strong> Etra Lecture Hall, Bukov\u017elak 101, Celje<\/div>\n<\/div>\n
<\/div>\n
\n
<\/div>\n<\/div>\n<\/div><\/div><\/div>
  • <\/i><\/span>
    \n

    All services of the contact center: Call management, email, chat, and SMS communication, as well as social media integration.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Ticketing system: Comprehensive tracking of customer requests with integrated CRM.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Interactive analytics: IVR, call distribution, call monitoring, and reports for performance optimization.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Bot automation & real-time assistance: Using bots to automate conversations and supervisor support for agents during calls.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Video assistant & agent and team management: Interactive video support for customers and optimized management of your teams.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    WEB RTC communication and API integrations: Seamless integration with existing systems for enhanced connectivity.<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Proof of concept: Option to purchase under the “Proof of Concept” model \u2013 try before you buy!<\/p>\n<\/div><\/li><\/ul>

    \n
    \n
    \n

    Why attend?<\/p>\n

    We will present innovative solutions that will enhance your customer satisfaction and optimize your business processes. After the event, we invite you to join us for a pleasant gathering with snacks, where you can network and share experiences.<\/p>\n

    Reserve your spot and join us to discover the future of business with the Mediatel Data Contact Center.<\/strong><\/p>\n

    We look forward to your visit!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>